Customer Service

 
Airtricity aims to provide the highest quality service at all times, but in spite of our best efforts there may be rare occasions when the service provided does not meet the standards that we set for ourselves or that you, our valued customer, may reasonably expect. Click here for details for Airtricity’s Customer Service Team.

At Airtricity, complaints are viewed as valuable feedback that gives us the opportunity to improve the service we provide to our customers. If you have a complaint relating to our service, we aim to handle it quickly and with due care.

• Queries – If your query is by mail, fax or e-mail we will respond to it within two working days. If for any reason we do not adhere to this, we will credit your account with €20.
• Complaints – We have set ourselves a service level for dealing with complaints. If we cannot resolve your complaint immediately we will inform you of how we propose to address your concern. If your complaint is by mail, fax or e-mail we will respond to it within two working days. If for any reason we do not adhere to this, we will credit your account with €20.
• Moving Premises – If you are moving out of a premises or into new premises which is currently being supplied by Airtricity, where accurate customer meter readings are provided, we will process your change of tenancy within 5 working days of receiving the accurate meter readings. If for any reason we do not adhere to this, we will credit your account with €20. Please click here for further information on moving premises.