Complaint Handling Process

The following is Airtricity’s Complaint Handling Process:

Stage 1
Your query will be handled by a Customer Service Agent. If you are dissatisfied with the outcome, you may request the issue to be dealt with by a Customer Service Team Leader. A Customer Service Team Leader will always be available during office hours.

Stage 2
If at this stage you do not feel that your complaint has been resolved, you may request to be put in contact with the Customer Service Manager.

Stage 3
If you are still not happy with the solution proposed by the Customer Service Manager, you may then request that the issue is escalated to the Sales & Marketing Director.

Stage 4
If at this stage you still have a complaint about our service which you feel has not been dealt with to your satisfaction, please refer your complaint to the CER (Commission for Energy Regulation) at:

CER
Plaza House
Belgard Road
Tallaght
Dublin 24
Telephone: 01 4000 800
Fax: 01 4000 350