Customer Service Charter

As Irelands leading supplier of cheaper and greener electricity, we work hard to keep our promises to our customers. At Airtricity, we make two commitments: to provide a consistently high quality of service and to demonstrate environmental leadership. We have developed our commercial customer charter to detail the high standards of service you can expect when dealing with us. Our standards are backed up by a guarantee, which means that if we don’t meet the standard you can claim a credit on your account.

Our Values

Our values form the basis of our relationship with our customers.

Safety

We believe all accidents are preventable, so we do everything safely and responsibly or not at all.

Service

We give our customers service we are proud of and make commitments that we deliver.

Efficiency

We keep things simple, do the work that adds value and avoid wasting money, materials, energy or time.

Sustainability

We operate ethically, taking the long term view to achieve growth while safeguarding the environment.

Excellence

We strive to get better, smarter and more innovative and be the best in everything we do.

Teamwork

We support and value our colleagues and enjoy working together as a team in an open and honest way.