Special needs

A section of Airtricity’s customer database is dedicated to those customers with special needs. Airtricity has processes in place to ensure this database is kept up-to-date and that this information is passed on to Networks.

For example, if you have indicated on your application form that you have special needs, a Customer Service representative from Airtricity will contact you (or your nominated contact person, if applicable) when we receive this form in order to confirm these details. Our Customer Service representative will ensure that whatever special needs arrangements are put in place are appropriate and satisfy your requirements.

Our database distinguishes between customers with different classes of special needs (for example, customers with medical special needs such as a heart monitor, or customers with service special needs such as being deaf or blind).

Visually impaired customers:

We have a range of special services for visually impaired customers. 

Braille bills 
If you are a Braille reader, we can provide you with all Airtricity communications in Braille. 

Talking bills 
When your bill or any Airtricity communication is sent to you, we will phone you with the details and give you the opportunity to discuss any queries you may have. 

We will also post all Airtricity communications to you. 

Large print bills 
You can request large print (A3 size) of all your Airtricity communications. 

Redirecting bills 
You can nominate a relative, friend or someone you trust to receive your bill for you. 
We will send your bill to that person and they can then deal with it according to your instructions. 

Register as a customer with vision impairment 
To register as a customer with a vision impairment, please call our Customer Service Administration Team on 1850 81 29 00