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Help Centre

  • Just Switched
  • Understanding Your Bill
  • Paying Your Bill
  • Meter Readings
  • Budget Plan
  • Online Services
  • Account Details
  • Moving House
  • Pay-as-you-go Prepayment meters
  • Smart Energy Monitor
  • Faults and Emergencies

Account Details - common questions

  • My name is spelt wrong on my bill. How can I fix this?
  • What package or plan am I on?
  • How do i find out my MPRN or GPRN?
  • What about my social welfare or disability allowance?
  • How do I check the balance on my account?
  • What happens when my account is in credit?
  • Am I receiving the maximum savings?
  • What are my current savings on energy?
  • How do I add someone to my account?
  • I want to switch back to my previous supplier
  • How do I cancel my Airtricity account?
  • How do I change my contact details?
  • What happens to my prices if I change my payment and/or billing method?
  • How do I find my Airtricity account number?
  • I have not received a bill but a direct debit was taken out?
  • I closed my account but I am still receiving bills
  • I get my bills by post. How do I switch to eBilling?
  • I'm having problems logging in
  • What are my terms and conditions?
  • How do I make a complaint?


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Airtricity is a trading name of Airtricity Limited which is a member of the SSE Group. The Registered Office of Airtricity Limited is Airtricity House, Ravenscourt Office Park, Sandyford, Dublin 18 Ireland. Registered in the Republic of Ireland No. 317386.

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