All Account Details topics

I want to switch back to my previous supplier

If you want to switch back to your previous supplier it’s best to contact them directly as they need to organise the switch for you.

Once they have notified us of the transfer date, we can issue your final SSE Airtricity bill and close your account.

Debt-flagging - If your account is in arrears

Debt-flagging is a new code of practice which has been introduced by the Commission for Energy Regulation (CER) to reduce the number of energy customers changing suppliers to avoid debt & disconnection in both the business & domestic markets. It applies to all energy suppliers in the Republic of Ireland.

Debt-flagging will be applied if you try to switch electricity or gas suppliers when you have outstanding overdue payments which are:

  • More than or equal to €225
  • More than 60 days overdue*

These guidelines are set by the CER. If you have a dual fuel account, we can only raise a flag on your electricity &/or gas account where there is an overdue payment in line with the levels set by the CER above. 

What should I do?

If your account is in arrears and you want to switch suppliers, it's best to contact us first to discuss the status of your account and how to clear any outstanding overdue payments.

*60 days overdue means the number of days after the date at which the bills states that payment is due by. 'Days' are taken to mean calendar days unless otherwise specified.

Tip:

Check out the new My Airtricity – we’ve made it easier to manage your account online.

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