We recalculate your monthly payments to prevent debit or large credit balances building up on your account. This happens four times a year, sometimes more frequently if your usage and your payments are clearly different.
Credit or debit balances can occur when:
- Your usage changes significantly (e.g., you built a house extension)
- Your rates change (e.g., you signed up to eBilling discounts), or
- Your bill was estimated
We will recalculate your payments to reflect your most up-to-date usage, rates and meter readings, and if there is a change we will send you a letter stating your new monthly payment amount and also the date your direct debits will be processed.
Ways to keep your payments accurate
Here are some things you can do to help keep your payments as accurate as possible:
Monitor your usage
If you submit regular meter readings we will have accurate usage information to go by when we review your payments. You can also view a history of all your meter readings online through My Airtricity.
Let us know if your usage level changes
If you start using more electricity (for example, if you build an extension to your house), you should contact our Customer Service team on 1850 81 22 20 to see if your monthly payments need to be increased.