All Just Switched topics

Will SSE Airtricity let me know if there's a problem with my switch?

Yes – we’ll contact you if there’s a problem. However, if your name, email, address or phone number weren’t entered correctly during sign-up, we may not be able to contact you if there’s an issue. So please contact our Customer Service team if:

  • Your Welcome Letter hasn’t arrived within 2 weeks
  • Your first SSE Airtricity bill hasn’t arrived within 8-10 weeks (check My SSE Airtricity first if you signed up to eBilling)
  • You’re having problems registering for My SSE Airtricity because your email address doesn’t match


Wondering when to submit a meter reading? We can send you free text or email alerts just before your bill is due.

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