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Help Centre

  • Just Switched
  • Understanding Your Bill
  • Paying Your Bill
  • Meter Readings
  • Budget Plan
  • Online Services
  • Account Details
  • Moving House
  • Smart Energy Monitor
  • Pay-as-you-go Prepayment meters
  • Faults and Emergencies

Meter Readings - common questions

start here

  • 5 things you need to know about meter readings
  • Meter reading guide: how to read your gas or electricity meter

The basics

  1. Is it compulsory to send in meter readings?
  2. How to submit a meter reading
  3. Do I have to submit a gas and electricity reading at the same time?
  4. Why it's important to submit gas meter readings
  5. My meter box is locked. How do I get a meter key?
  6. I think I have a faulty meter. What should i do?
  7. Why are ESB or Bord Gáis still reading my meter if I'm an Airtricity customer?

Meter readings and your bill

  1. How do I find out how many units of electricity or gas I used each month?
  2. My meter reading was rejected. What does this mean?
  3. What is my price per unit for electricity or gas?
  4. Why did I get an estimated bill when I submitted a reading a few days ago?
  5. I just submitted a reading because my last bill was incorrect. When will I receive a new bill?
  6. The meter reading on my bill is incorrect. What do I do?
  7. When should I submit a reading so it can be in before a bill?

Meter reading reminders

  1. How do I sign up for meter reading reminders?
  2. Are the reminders for both electricity and gas?
  3. How can I change the email or phone number on my reminders?
  4. Why am I not receiving the reminders?
  5. How do I cancel my meter reading reminders?


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Airtricity is a trading name of Airtricity Limited which is a member of the SSE Group. The Registered Office of Airtricity Limited is Airtricity House, Ravenscourt Office Park, Sandyford, Dublin 18 Ireland. Registered in the Republic of Ireland No. 317386.

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