It’s not compulsory to send in meter readings, but your bill will be more accurate if you do (and it’s extra important for gas customers).

Your electricity and/or gas meter is read 4 times a year, so we rely on estimates outside of these times to calculate your bill. By submitting regular meter readings you can minimise these estimates and make sure you only pay for what you use.

What happens if you don’t submit a reading

Electricity customers                         

If you can’t send in a meter reading – don’t worry. We’ll use the estimates when needed, and will update these when we receive the quarterly readings from ESB Networks.

Gas customers

Unfortunately we can’t estimate your gas and we also can’t choose when estimates are sent to us. So if you don’t submit a meter reading during your billing period, and we also don’t received a reading or estimate from Bord Gáis Networks we won’t be able to bill you. If this happens your statement will have an electricity invoice only and no invoice for gas.