All Smart Energy Monitor topics

Troubleshooting - What to do if something is wrong with your monitor

If you have a problem with your monitor or display, find out how to fix it by choosing your issue from the list below:

No aerial symbol on the top right of the monitor display

If you can't see an aerial symbol on the top right of your display, your transmitter and your monitor might not be within range. If bringing them closer together doesn't work, you'll need to pair the two devices.

To pair your meter

  1. Using a match, paper clip or similar, push and hold the recessed tuning button for 9 seconds
  2. Upon releasing, the red LED on the transmitter will flash rapidly. If it does not, try again
  3. While the light on the transmitter is flashing, press and hold the ∨ button on your monitor for 6 seconds
  4. The display will show a tuning signal indicating that the unit is tuning itself to the transmitter, wait 1-2 minutes.

Once this is complete the display will show '0 watts' and the aerial icon will appear on the top right of the display unit to indicate the devices have been paired successfully.

Display is showing '--- Watts'?

If your display is showing '--- Watts' and you also see ‘Appliance 1-9’ on the bottom right of the screen, try pressing the ∧ and ∨ buttons until your display returns to normal.

If this doesn't fix the problem, check if there is an aerial symbol on the top right of the display. If not, your monitor and transmitter will need to be paired.

To pair your meter

  1. Using a match, paper clip or similar, push and hold the recessed tuning button for 9 seconds
  2. Upon releasing, the red LED on the transmitter will flash rapidly. If it does not, try again
  3. While the light on the transmitter is flashing, press and hold the ∨ button on your monitor for 6 seconds
  4. The display will show a tuning signal indicating that the unit is tuning itself to the transmitter, wait 1-2 minutes.

Once this is complete the display will show '0 watts' and the aerial icon will appear on the top right of the display unit to indicate the devices have been paired successfully.

Occasionally see dashes instead of energy (watts)

If you see dashes instead of numbers next to the Watts, this usually means a temporary loss of signal. This should only last a few seconds, but if it keeps happening try moving your monitor closer to your transmitter.

'Energy Now' doesn't match what you're using

If your 'Energy Now' doesn't match what you're using e.g., it keeps changing even when you have not turned on an appliance, you can do a quick test by turning on your kettle.

This should make the 'Energy Now' jump to around 2-2.5kWh. If it doesn't change, you could be picking up a signal from your neighbour’s transmitter and may need to pair the devices.

To pair your monitor

  1. Using a match, paper clip or similar, push and hold the recessed tuning button for 9 seconds
  2. Upon releasing, the red LED on the transmitter will flash rapidly. If it does not, try again
  3. While the light on the transmitter is flashing, press and hold the ∨ button on your monitor for 6 seconds
  4. The display will show a tuning signal indicating that the unit is tuning itself to the transmitter, wait 1-2 minutes.

Once this is complete the display will show '0 watts' and the aerial icon will appear on the top right of the display unit to indicate the devices have been paired successfully.

The screen goes blank when using a lot of electricity

Your screen should only go blank if you're using more than 20kWh of electricity at any one time (this is a lot, the equivalent of having 10 kettles on at once!). If your monitor does go blank, data will still be captured and stored in the memory of the device.

'Energy Now' does not change

If your 'Energy Now' doesn't change, this usually means that the cable clip is attached to the wrong cable. Try attaching the cable clip to a different cable, if you have multiple cables running from your electricity meter don't worry as you can't damage anything by choosing the wrong cable.

Your cable clip should be attached to the cable which runs from the electricity meter to the fuse box. It is often the fourth cable from the left, or it may have a red marker to identify it from other wires. You can test whether the cable clip is on the right wire by turning on your kettle, this should make the 'Energy Now' jump to 2-2.5kWh.

Tip:

Get smart, get saving! Follow our simple energy efficiency tips to cut your bills, save money and reduce your CO2 emissions.

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