If your monitor stops working, you should consult our Troubleshooting section, which has information on what to do if your monitor or display aren't working.

If that doesn't help, just call our Customer Service team on 1850 81 22 20.

Replacement policy

Airtricity will (subject to availability) replace your Airtricity Smart Energy Monitor should it fail in normal use or be found to be faulty during the twelve month period immediately following the date of dispatch of the Airtricity Smart Energy Monitor to you.

A replacement Airtricity Smart Energy Monitor will not be furnished in the case of (i) damage caused by normal wear and tear, or (ii) damage resulting from any misuse, abuse, neglect or (iii) damage due to modifications made by any person or (iv) cosmetic damage, such as scratches, nicks and dents

To the maximum extent permitted by law, Airtricity shall not be liable for any losses, damage or claims whatsoever whether direct, indirect, incidental, special or consequential arising out of the use of the Airtricity Smart Energy Monitor and shall not be responsible for any personal injury or property damage resulting from the handling, possession or use of the Airtricity Smart Energy Monitor. In no event shall the liability of Airtricity for any and all claims, exceed the purchase price of the Airtricity Smart Energy Monitor.

To request a replacement Airtricity Smart Energy Monitor you should return the monitor to Airtricity in the condition it was received with the original packaging to PO BOX 12004 Clonshaugh, Dublin 17 together with your name, Airtricity account number, MPRN number (on your bill) and a return address. Please obtain proof of postage from your post office.

Once the returned Airtricity Smart Energy Monitor is received, inspected and found to be faulty (usually within 10 working days of receipt) a new Airtricity Smart Energy Monitor (or similar product) will be dispatched to you. Any replacement is subject to availability of the Airtricity Smart Energy Monitor or a similar product. In the event that there is no similar product available on the market at that time Airtricity shall not be obliged to provide a monitor more expensive than the Airtricity Smart Energy Monitor or a cash alternative.