All Understanding Your Bill topics

How long do I have to pay my bill?

You have 14 days to pay your bill from the date it was generated. This is shown as 'Payment Due' on the front of your bill.

If your circumstances have changed and you’re having trouble paying your bill, let us know as soon as possible to avoid any extra charges.

If you’re a direct debit customer make sure to do this at least 5 days before your payment is due so we can stop your direct debit from being initiated.

Tip:

You don’t need to wait for your bill to start paying it. Make extra top-up payments at any time using any payment method you like.

Learn more about top-up payments

Contact Us?