There are a number of reasons why your bill may appear higher than normal:

• It may have been calculated on an estimated reading
• You could have come off introductory rates
• Your rates may have gone up if you changed from direct debit or cancelled eBilling
• Your usage could have changed.

If your bill was estimated, you should check your meter and submit a reading - supplying regular meter readings will help make sure you only pay for what you use. If your meter reading is less than the reading you were billed on, we'll apply any credit due to your next bill.

If you've checked all of the above and still feel there is a problem with your bill, please contact our Customer Service team on 1850 81 22 20 at least 5 days before the payment due date to discuss your options.