All Understanding Your Bill topics

Why was I charged a deposit?

We ask all non-direct debit customers and all tenants to pay a security deposit. This is because you are billed in arrears i.e., for energy you’ve already used.

You may see this on your bill if you’ve just signed up to SSE Airtricity, or have changed payment methods recently.

All homeowners not paying by direct debit are required to pay a security deposit. This will be refunded in full if you switch to direct debit.

All tenants have to pay a security deposit even if paying by direct debit. Security deposits for tenants will be refunded once your account is closed and any balance paid in full.

For more information about security deposits please contact our Customer Services team.

Tip:

Check out the new My Airtricity – we’ve made it easier to manage your account online.

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