You may have two different rates on your bill if any of the following happened during your billing period:

• Your introductory period ended and you went onto our standard rates
• Our rates changed (we’ll always notify you first if this happens)
• You changed your payment method to or from direct debit
• You signed up to or cancelled eBilling

Paying by direct debit and signing up to eBilling will give you the lowest rates possible – you can add these discounts to your account at any time.