Privacy Policy

Privacy Policy

SSE Airtricity Limited, a company registered in Ireland with company number 317386 and having its registered office at Red Oak South, South County Business Park, Leopardstown, Dublin 18 and a member of the Scottish and Southern Energy Group (hereinafter referred to as “SSE Airtricity”, “Our”, “We” or “Us”) is committed to protecting and respecting your privacy.

SSE Airtricity complies with the Data Protection Act, 1988 and the Data Protection Amendment Act, 2003 (hereinafter referred to as the “DPA”) and any other locally applicable data protection legislation.

This privacy policy explains how the information We collect from you, is used, processed and stored.

1. The Information We Collect and How We Use It

  1. In order for Us to provide you and for you to use some of the services available on this Website (hereinafter referred to as “Services”), We need to know some of your personal information. Your personal information refers to any information about you that may identify you, either alone or when combined with other data or information that may be handled by a data controller. Personal information includes information like your personal details, phone calls or service usage details.
  2. We need this information so We can provide you with the Services and communicate with you on any matter relating to the conduct and/or provision of the Services in general. We may pass your details to a third party so you can receive the Services but your information will not be used for any other purpose.
  3. We may also use aggregate information and statistics for the purposes of monitoring Website usage in order to help Us develop the Website and the Services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

2. Use of Cookies and Other Information Gathering Technologies

We may create and access cookies on your PC. Cookies are small text files stored in your Web browser, which can identify you when you visit Our Website. For more information see Our cookie page.

3. How We Protect Your Information

  1. We endeavour to take all reasonable steps to protect your personal data or information, including the use of 128-bit encryption technology.
  2. We also keep your personal data or information confidential. Our internal procedures cover the storage, access and disclosure of your information.
  3. Our Website may link to other Websites and We are not responsible for the data policies, procedures of other Websites or their content.

4. Sale of Business

If Our business is sold or integrated with another business, your details may be disclosed to Our advisers and any prospective purchasers and their advisers and may be passed on to the new owners of the business.

5. Updating Your Information

It is your responsibility to ensure that you provide Us with full and correct information. If any of the information you have given Us changes, please let us know either by writing to Us at Data Protection Officer SSE Airtricity Limited, Red Oak South, South County Business Park, Leopardstown, Dublin 18 or by phoning us on 1850 81 22 20 or by emailing Us specifying you account / MPRN / GPRN on all correspondence.

6. Your Consent

By submitting your information to Us, you consent to the use of that information as set out in this privacy policy.

You can also ask Us not to process your personal data or information for marketing purposes. We will usually inform you (before collecting your data or information) if We intend to use your personal data or information for such purposes or if We intend to disclose your personal data or information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data or you may exercise your right of opt-out either by writing to Us at Data Protection Opt-Out, SSE Airtricity Limited, Red Oak South, South County Business Park, Leopardstown, Dublin 18 or by phoning us on 1850 81 22 20 or by by emailing Us specifying your account / MPRN / GPRN on all correspondence.

7. Access to Information

You have the right under the DPA to access the information We hold about you. You may submit a request to us in writing accompanied with a Postal Order for the applicable €6.35 fee to Data Protection Officer at SSE Airtricity Limited, Red Oak South, South County Business Park, Leopardstown, Dublin 18, Ireland.

8. Changes to Our Privacy Policy

If We change Our privacy policy, We will post the changes on this page, and may place notices on other pages of the Website, so you may be aware of the information We collect and how We use it at all times. Continued use of the service will signify that you agree to any such changes.

9. Disclosure of Your Information

We may disclose your personal data or information to any part of the Scottish and Southern Energy Group.

We may also disclose your personal data or information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply Our website Terms of Use, Our Terms and Conditions of Supply or other agreements; or to protect the rights, property, or safety of any part of the SSE Group, our customers, or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.