Billing and Collections Supervisor - REF: AR/08/86

Airtricity is the renewable energy development division of Scottish and Southern Energy (SSE).  The company has responsibility for the development of onshore and offshore wind farms in the UK, Ireland, Europe and Asia as well as developing hydro and marine projects. 

One of Airtricity’s flagship projects is based off the Suffolk coast in the UK and is the 504MW Greater Gabbard offshore wind farm, which when completed will be the world's largest offshore wind farm.  Airtricity was acquired by SSE in February 2008 and the combined Airtricity / SSE team have developed 40 new wind farms across Europe and North America resulting in over 1500MW, making it a leading wind farm developer.  The company’s goal is to protect the future of our planet by delivering renewable energy with passion, innovation and integrity.”

An opportunity has arisen within the Billing and Collections department for a supervisor to ensure that day to day operations are continued amidst the on-going challenges and projects surrounding the department. Reporting into the Billing and Collections Manager, the Billing & Collections supervisor will be responsible for providing the following support functions to the business: supervising and providing direction to the Billing and Collections team, managing resources, developing training programmes and providing cover when required.

Responsibilities will include:

  • Supervising/leading team and conducting performance appraisals
  • Responsible for processing on time and accurate bills
  • Implementing company credit control policies and procedures ensuring that accounts are monitored and bad debts are minimised, minimising overdue debt and prioritise and implementing effective collection strategies within the team
  • Reduce stop billing and highlight areas where processes or work-queues can be improved to maximise customer satisfaction
  • Ensure unbilled report is cleared and all sites outstanding are billed to date
  • Action all PTJs within agreed SLA’s
  • Responsibile for change management for Billing & Collections department
  • Ensuring all daily, monthly, quarterly and yearly schedules are adhered to
  • Managing the timely close off of Financial Month End procedures and   reporting
  • Identify and escalate system, process and customer-facing issues across departments
  • Set performance targets, develop KPI’s and implement process improvements
  • Directing cash collection, billing, credit control query resolution for customer base while focusing on customer satisfaction
  • Reviewing developing processes to increase Collection Efficiency Index.

The successful candidate should have the following skills and experience:

  • Experience in a billing or collections supervisor/team leader role
  • Experience of managing a multi skilled team and delivering results
  • Understanding of utility products, pricing and processes
  • Understanding of Credit Management
  • Ability to demonstrate full understanding of end-to-end business and impact of change in one functional area on another.
  • Proven Customer focused approach
  • Proven ability to deal with challenges and   to motivate and lead a key function in a busy environment

To apply, please send a CV and covering letter quoting reference AR/08/86 to careers@airtricity.com closing date for applications is Friday 22nd August 2008.