Customer service charterWe are committed to our customers. We value their business and we want to build relationships, on a foundation of mutual respect. That's why we offer this Customer Charter. It's a set of promises we make to all our customers, so that the service we deliver is of the highest standards. If you write to us, we will respond within five working days. If we don't, we will credit your Airtricity account with €20.
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Billing
All Airtricity bills are clear and legible, written in plain language and easy to understand. We encourage you to contact us, in confidence, if you envisage any difficulties paying your Airtricity bills. If you are failling into arrears, we will get in touch to help unmanageable debt.
Click here for more information on billing.
Communications
All Airtricity correspondance includes our company contact details as well as the name and phone number of the individual who contacted you.
Click here for more information on Airtricity Communications.
Complaints
If you have a complaint, we aim to deal with it promptly and to your satisfaction. If we can not solve it there and then, we will tell you how we propose to do so.
Click here for more information on our complaints process.
Moving premises
If you are moving from one Airtricity-powered premises to another, we will process your change of address within five days of receiving the final meter readings for your previous workplace.
Click here for more information on moving premises.
Special needs
Some of our customers have special needs (eg: Hearing or visual impairment). Simply tell us on your application form and one of our Customer Service team will contact you or the person you nominate, to confirm what you need and how we can help.
Customer Privacy: Airtricity will never pass your information or contact details to another organisation, except as required by law or by the Industry Regulator.
