Special needs

A section of Airtricity’s customer database is dedicated to those customers with special needs. Airtricity has processes in place to ensure this database is kept up-to-date and that this information is passed on to ESB Networks.

For example, if you have indicated on your application form that you have special needs, a Customer Service representative from Airtricity will contact you (or your nominated contact person, if applicable) when we receive this form in order to confirm these details. Our Customer Service representative will ensure that whatever special needs arrangements are put in place are appropriate and satisfy your requirements.

Our database distinguishes between customers with different classes of special needs (for example, customers with medical special needs such as a heart monitor, or customers with service special needs such as being deaf or blind).

Airtricity will regularly insert a message in our invoices asking customers to inform and keep us updated of any changes in their special needs requirements