Airtricity Budget Plan Customers:

If you receive a bill showing a credit and you want a refund, firstly check if the bill is based on an estimated or an actual meter reading. If it's estimated, we'll need an up-to-date meter reading. Once that's taken care of, just get in touch and your refund will be issued within 10 working days.

Non-Airtricity Budget Plan Customers:

There's a good chance your account will be in credit at certain times of the year. It happens because we spread the cost of the energy you use over the year, so it all evens out into more manageable payments. The credit will be reduced over the course of the Budget Plan period. It means that a refund isn't actually due on your account.