If you are having difficulty paying the outstanding balance on your account, please contact our Customer Service team on 1850 40 40 70 as soon as possible to establish suitable payment arrangements.

For direct debit customers, if you know there won't be enough in your bank account on the due date for payment, just call us at least 4 working days before the due date to cancel the direct debit. If you don't let us know, it will go through as normal and, if you don't have enough to cover the amount you will incur a charge. Your bank may also charge you a fee.