Airtricity - energy made better
Log In | Feedback | Help   
Select Region (NI)Select Region


Help Centre

Welcome to the Help Centre. To the left you can use the categories to find the answers to your questions. The most popular questions other customers have asked can be found below. Simply click on the question to get the answer. 

About Us

What is your address?

How do I contact you?

What are your Codes of Conduct?

 
Moving House

I'm moving, what do I need to do?

I moved out & forgot to tell you, what should I do?

 
My Airtricity

How do I access MyAirtricity?

What are the benefits of MyAirtricity?

 
Billing

I don't think the amount on my bill is right - what should I do?

How do I know if my bill is estimated?

 
Payment

What are my payment options?

Can I pay online?

 
Products

What savings will I make?

What happens to my prices if I change my payment and/or billing method?

 
Switching

What is an MPRN and why do I need it?

Can I switch if I rent the premises?

 
Meter Reads

Meter Read Guide

How do I submit a meter reading?

 
Miscellaneous

How do I know someone knocking on my door claiming to be an Airtricity salesperson is who they say they are?