FAQs on Home Electricity, Green Energy and Electricity Savings

Welcome to the Help Centre. To the left you can use the categories to find the answers to your questions. The most popular questions other customers have asked can be found below. Simply click on the question to get the answer.

About Us

How do I contact you?

How much of your electricity is renewable?

Natural Gas

How do I sign up to Natural Gas?

How do I read a gas meter?

What do I do if I smell Gas?

My Airtricity

How do I access MyAirtricity?

What are the benefits of MyAirtricity?

Billing

I don't think the amount on my bill is right - what should I do?

How do I know if my bill is estimated?

Payment

What are my payment options?

Can I pay online?

Products

Which electricity tariff is relevant for my account?

What savings will I make?

Switching

What is an MPRN and why do I need it?

Can I switch if I rent the premises?

Meter Reads

How do I read my meter?

How do I submit a meter reading?

Miscellaneous

How do I know someone knocking on my door claiming to be an Airtricity salesperson is who they say they are?

Moving House

I'm moving, what do I need to do?

I moved out & forgot to tell you, what should I do?

Budget Plan

What is the Airtricity Budget Plan?

How are my monthly payments calculated?