Your amended bill will include details of the reversed bill and a full credit for its value.

Invoice Reversed: xxxx: The front of your amended bill will include a line which shows the Invoice number of the reversed bill. Here you will also receive a credit for the “Total costs for this period” from the reversed bill.

Invoice Reversed: xxxx – VAT: The credit for the VAT from the reversed bill. This credit is equal to the value of the “Total VAT” from the reversed bill.

Billing Period: the Billing Period from date on your amended bill is the same as the Billing Period from date on the reversed bill/s. Don’t worry, you are not being charged twice for the same consumption, your account has been rolled back to this date and the value of the reversed bill/s has been credited to your account.

The Billing Period to date on your new invoice may be different to the Billing Period to date on the reversed invoice. This is because the new bill may also include the current billing period.