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I don't think the amount on my bill is right - what should I do?
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First check your consumption:
It could be that your previous bills have been based on estimated reads and this one is based on an actual meter read. Look at the back of your bills under the Usage Details section. If meter readings are estimated, they'll be clearly marked with (E). If your account has been estimated for a period of time, an actual meter read may mean a larger or smaller than expected bill. This is because your account may have been under or overestimated for a period of time and this bill is correcting that.
Is this bill based on an estimated read? If so, read and submit an actual meter read & we will cancel (reverse) this bill and re-bill you using these actual reads.
What period does the bill cover? Your current bill may cover a longer or shorter period than your previous bills. Is so, you should check if the daily charge in this bill is in line with previous bills. This is calculated by dividing the total value of the bill by the number of days the billing period covers.
Have you changed the way you use electricity? Your energy consumption can increase for lots of reasons, for example fitting new appliances or machinery, extending your premises or changing your business hours.
The time of year can also impact the amount of electricity you use.
Next check your charges:
Has there been a price change?
Have any additional charges been added to your account?
After checking all of these and you still think the amount on your bill is incorrect, just call us at least 4 business days before the due date. We'll cancel your direct debit (if applicable) and you won't be charged for this bill until we've resolved your query.
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Can you give me an explanation of my bill?
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To view a fully annotated billing guide select the bill relevant to your payment option from the list below:
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Why is my bill estimated?
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We send you a bill on the same day every month; if you are on the Airtricity Budget Plan you will receive a bill every 3 months. This means you can plan and budget as you know when you will be getting your bill and when payment will be due. As your meter is only read up to 4 times a year, we have to estimate your consumption to ensure that you get your bill when you expect it.
Sometimes we will have an actual meter read but your bill may also contain some estimation. This is because we issue your bill on the same date every month/3 months and the read mightn’t cover the full billing period. We’ll estimate your consumption from the actual meter read date to the end of your billing period.
This does not apply to Max Demand or Interval customers as your bills are not estimated.
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How do I know if my bill is estimated?
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The back of your bill contains a section called Usage Details. Here you will find the meter reads used to calculate your bill.
(A) after the reading indicates an actual meter reading
(E) after the reading indicates an estimated reading
(C) after the reading indicates a reading supplied by you
You’ll notice the Usage Details can include up to three reads:
Previous Reading: Your bill is calculated from this reading.
Interim Reading: any actual meter reads received during your billing period will be included here.
Present Reading: your bill is calculated up to this meter reading.
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How is the estimate calculated?
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The estimate is based on your usage: how much energy you've already used and also the time of year. We use your previous actual meter reads to work out your average daily consumption. Because you use different amounts of electricity at different times of the year, this is adjusted for the time of year the meter reads were taken and also for the time of year the estimate relates to. We then multiply this daily consumption by the number of days in the billing period.
You should submit regular meter reads. The more actual meter readings we have on your account the more accurate both your billing and any future estimates will be as we’ll have a better record of your recent usage.
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What is a reversal?
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From time to time we may cancel and reissue previous bills we've sent to you. It means that we are amending your bill because we have received more up to date information. This will appear on your new bill as a Reversal.
This usually happens if we receive an actual meter read after an estimated bill has been issued and this actual meter read is lower than the estimated read used to calculate your previous bill.
We only want to charge you for the electricity you have used, so we'll reverse your previous bill (or bills) and roll-back your account until it is in line with this actual meter read. Your new bill will include a full credit for the value of this reversed bill/s.
If you have already paid this bill, the payment will be set against your new amended bill.
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How is a reversal displayed on my bill?
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Your amended bill will include details of the reversed bill and a full credit for its value.
Invoice Reversed: xxxx: The front of your amended bill will include a line which shows the Invoice number of the reversed bill. Here you will also receive a credit for the “Total costs for this period” from the reversed bill.
Invoice Reversed: xxxx – VAT: The credit for the VAT from the reversed bill. This credit is equal to the value of the “Total VAT” from the reversed bill.
Billing Period: the Billing Period from date on your amended bill is the same as the Billing Period from date on the reversed bill(s). Don’t worry, you are not being charged twice for the same consumption, your account has been rolled back to this date and the value of the reversed bill(s) has been credited to your account.
The Billing Period to date on your new invoice may be different to the Billing Period to date on the reversed invoice. This is because the new bill may also include the current billing period.
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I think I'm being charged twice for the same period?
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It's not possible for us to charge you twice for the same period. If however you think it has happened, check if there has been a reversal on your account. A reversal rolls back your account to the start of a previous billing period. You will receive a full credit for the value of the bill which has been rolled back. If after checking you still think you have been charged twice please contact us.
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What is paperless billing?
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Your bill looks exactly the same; you just receive it online instead of by post.
Paperless billing helps the environment and reduces your carbon footprint. It saves paper and the energy that is used transporting your bill through the post. All of your bills are saved in a central location, so it’s easy to find previous bills & make comparisons.
You can easily send a copy of the bill by email to the manager/department responsible for the consumption and budget.
That’s not all; you will also get an additional discount if you combine paperless billing with the Airtricity Budget Plan.
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How do I change my billing method
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Switching to paperless billing is easy, just click here.
If you want to receive your bills by post, please contact a member of our Customer Service team.
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How often am I billed?
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You are billed every month. If you’re on the Airtricity Budget Plan, you will receive a statement every 3 months.
Max Demand customers are billed bi-monthly.
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