What are my payment options?

We offer a number of payment options: Airtricity Budget Plan, direct debit, cheque and banking online. Soon the list will include post office, credit union, online credit card, phone and text payments.

Can I pay in the Post Office?

Not yet, but we're working on it. We have a number of other payment options to choose from: Airtricity Budget Plan, direct debit, cheque and banking online.

Can I pay in the Credit Union?

Not yet, but we're working on it. We have a number of other payment options to choose from: Airtricity Budget Plan, direct debit, cheque and banking online.

Can I pay online?

Yes you can. To do this you’ll need to set us up as a beneficiary. Here are the details you’ll need from us.

Bank account name: Airtricity Supply (NI) Ltd
Bank address: Ulster Bank, Belfast City Office
Sort code: 980060
Account no: 51565133

Please instruct your bank to quote your Airtricity account number as a reference. This helps to ensure there’s no delay in processing your payments.

Why pay by Direct Debit?

Direct debit (DD) is the easy and convenient way to pay your bills and you benefit from our DD discount.

By paying by direct debit you can also avail of the Airtricity Budget Plan. The Airtricity Budget Plan spreads the cost of your year’s electricity into 12 easier to manage fixed direct debit payments. Not only will this free service make budgeting easier, but you will also get an additional discount if you combine it with paperless billing.

We will always let you know the amount and date in advance of your direct debit payment. If your payment is not in line with your regular payment pattern, we will refund the amount in full. This can be requested up to 8 weeks after the direct debit date.

How do I pay by Direct Debit?

You can switch to direct debit by calling our Customer Service team on 0845 601 9093. Please have your bank account number and sort code for your current account to hand.

Alternatively, you can download a direct debit mandate form, then simply complete it and send it to us.

What information do I need to set up a Direct Debit?

To set up a direct debit you will need your bank account number for your current account, your bank sort code, and your Airtricity account number.

Do I have to pay a deposit?

If you aren't paying by direct debit you'll have to put down a deposit of €500 per MPRN. This will be held by us for a year. You can avoid this deposit (and benefit from cheaper rates) by choosing the Airtricity Budget Plan or opting to pay your bills by direct debit.

How do I change my payment method?

Call our Customer Service team on 0845 601 9093 to discuss the various options available and the one most suitable for you.

What happens if I change my payment method from Direct Debit?

You can cancel your direct debit at any time by writing to us and to your Bank.

If you cancel your direct debit, you will no longer be able to avail of the Airtricity Budget Plan. You will be billed bi-monthly and your payment will be due 14 days from your bill date. Unfortunately you will lose both your Airtricity Budget Plan and Direct Debit discounts and you will have to pay a security deposit of £500.

There may be a charge if you do not let us know you have cancelled your direct debit and a payment bounces.

How do I get a refund?

Airtricity Budget Plan Customers:

There's a good chance your account will be in credit at certain times of the year. It happens because we spread the cost of the energy you use over the year, so it all evens out into more manageable payments. The credit will be reduced over the course of the Budget Plan period. It means that a refund isn't actually due on your account.


Non-Airtricity Budget Plan Customers:

If you receive a bill showing a credit and you want a refund, firstly check if the bill is based on an estimated or an actual meter reading. If it's estimated, we'll need an up-to-date meter reading. Once that's taken care of, just get in touch and your refund will be issued within 10 working days.

I'm having problems paying my bills, what should I do?

If you’re having problems paying, please get in touch with us immediately. We can help, but only if we know there is a problem. We have a number of solutions we can offer and ways we can help.

For direct debit and Airtricity Budget Plan customers, if you know there won't be enough in your bank account on the due date for payment, just call us at least 4 business days before the due date to cancel the direct debit. If you don't let us know, it will go through as normal and, if you don't have enough to cover the amount you will incur a charge. Your bank may also charge you a fee.

What happens if I don't pay my bills?

If you don't pay or contact us to organise a payment plan there are various steps we may take. These range from getting a security deposit from you to disconnecting your supply or even a court appearance. This can result in further costs being added to your account.