How do I know someone knocking on my door claiming to be an Airtricity salesperson is who they say they are?

Authorised Airtricity sales people have prominent identification (ID) badges and will be very happy to show them. The ID badge has a free phone 1800 number which you can call to verify the identity of the agent. Alternatively, or if still unsure contact us immediately on 1850 40 40 70. In all cases, we'd advise you never to open the door or allow a stranger into your house unless you're happy to do so and you're sure they are who they say they are.

What is the CER?

The Commission for Energy Regulation (CER) is the independent body responsible for overseeing the regulation of Ireland's electricity and gas sectors. Further information is available to view on the CER website.

What do I do if there is a power cut?

If there is a power cut, please contact ESB Networks on 1850 372 999.

What happens if I'm disconected?

Please get in touch with us immediately.

I've moved into a property which has been disconnected, what do I do?

Please contact our Customer Service team.

How do I find my Airtricity Account number?

You'll find your account number in the top centre of your bill.



You can also find your account details through MyAirtricity, your online self-service account. Your account number will appear on the top right hand corner of the screen.

Who do I contact about repairs to street lighting?

See Airtricity Utility Solutions.

How much of your energy is renewable?

69% of the electricity Airtricity supplies is generated from renewable resources.

See www.cer.ie for more details.

Pass-through charges are any charges that Airtricity must pay other entities in the Electricity Market when supplying electricity to our customers. 

These charges are approved by the Commission for Energy Regulation (CER) and apply to all electricity suppliers in the Republic of Ireland. 

As at 1 October 2009, the pass-through charges for domestic electricity supplies include the following charges:

• Distribution Use of System charges and Distribution Loss Adjustment Factor charges (both ESB Networks Limited imposed charges);
• Transmission Use of System charges (Eirgrid plc imposed charges); and
• Variable Market Operator and Imperfection Charges (both Single Electricity Market Operator imposed charges). 

Further information relating to specific pass-through charges can be found following the appropriate 'Additonal Details' link in the table below: