Our Codes of Conduct provide detail on the many different services we provide our customers. The Northern Ireland Authority for Utility Regulation has approved the Codes of Conduct under the terms and conditions of our Supply Licence. We have also consulted with the Consumer Council.

Download a copy of our Codes of Conduct here.

Visually impaired customers:

We have a range of special services for visually impaired customers. 

Braille bills 
If you are a Braille reader, we can provide you with all Airtricity communications in Braille. 

Talking bills 
When your bill or any Airtricity communication is sent to you, we will phone you with the details and give you the opportunity to discuss any queries you may have. 

We will also post all Airtricity communications to you. 

Large print bills 
You can request large print (A3 size) of all your Airtricity communications. 

Redirecting bills 
You can nominate a relative, friend or someone you trust to receive your bill for you. 
We will send your bill to that person and they can then deal with it according to your instructions. 

To register as a customer with a vision impairment, please call our Customer Service Administration Team on 0845 601 9093