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Help Centre

  • Just Switched
  • Understanding Your Bill
  • Paying your Bill
  • Budget Plan
  • Meter Readings
  • 'Pay As You Go' KeyPad meter
  • Online Services
  • Account Details
  • Moving House
  • Faults and Emergencies

Account Details - common questions

  • My name is spelt wrong on my bill. How can I fix this?
  • What package or plan am I on?
  • How do I find out my MPRN?
  • How do I check the balance on my account?
  • Can I get a credit balance refunded to my bank account?
  • Am I receiving the maximum savings for electricity?
  • What are my current savings on energy?
  • How do I add another name to my account?
  • I want to switch back to NIE
  • How do I close my account?
  • How do I change my contact details?
  • What happens to my prices if I change my payment and/or billing method?
  • How do I find my Airtricity account number?
  • I closed my account but I am still receiving bills
  • I want to get my bills by post. How do I change this?
  • I'm having problems logging in to My Airtricity
  • What are my terms and conditions?
  • Customer Notice
  • How do I make a complaint?


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Airtricity is a trading name of Airtricity Energy Supply (Northern Ireland) Limited which is a member of the SSE Group. The Registered Office of Airtricity Energy Supply (Northern Ireland) Limited is 83-85 Great Victoria Street Belfast Northern Ireland BT2 7AF Registered in Northern Ireland No. NI041956.

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