Here's how to get in touch with us

Get us on the phone:

Our Sales and Customer Support phone lines are closed on all Northern Ireland public holidays.

  • Sales:

    0345 864 3546


    Monday to Friday

    9:00am - 9:00pm


    Saturday

    Closed

  • Customer support:

    Electricity customers:

    0345 601 9093


    Monday to Friday

    8:00am - 8:00pm


    Gas customers:

    0345 900 5253


    Monday to Thursday

    8:30am - 5:00pm


    Friday

    8:30am - 4:30pm

  • Emergencies (24 hrs):

    NIE Transmission and Distribution

    03457 643 643

    When to use this number

  • Street lighting faults:

    Northern Division
    (028) 7034 1300

    Eastern Division
    (028) 9025 3051

    Southern Division
    (028) 3833 5181

    Western Division
    (028) 8225 4158

    or report a fault online

NIE Transmission and Distribution When to use this number

Use this number to report:

  • Loss of supply
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations

NIE Transmission and Distribution builds, operates and maintains the Electricity network in Northern Ireland

Request a SmarterEnergy Card

There are some problems with the information you provided

    If you need a new or replacement SmarterEnergy Card. just complete the details below and we'll post one out to the address on your account (Only available to customers in the Republic of Ireland).

    There are some problems with the information you provided

      You can find your account number in your eBill notification emails, at the top of your paper bill, on our initial Welcome letter, or online in the Account Information page.

      Success!

      You should receive your SmarterEnergy card in the next 7-10 days.

      Request a meter key

      There are some problems with the information you provided

        If you can access your meter, just complete the details below, and we'll send out a free meter key to you.

        There are some problems with the information you provided

          Does SSE Airtricity supply your energy?
          You can find your account number in your eBill notification emails, at the top of your paper bill, on our initial Welcome letter, or online in the Account Information page.

          Success!

          You should receive your meter key in the next 7-10 working days.