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Help Centre

  • Just Switched
  • Understanding Your Bill
  • Paying your Bill
  • Budget Plan
  • Meter Readings
  • 'Pay As You Go' KeyPad meter
  • Online Services
  • Account Details
  • Moving House
  • Faults and Emergencies

Faults and Emergencies - common questions

  • I think have a faulty meter. What should i do?
  • The street lights near my house have stopped working
  • What do I do if I have a power cut?
  • Who do I contact if there's a fault with my connection?


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Airtricity is a trading name of Airtricity Energy Supply (Northern Ireland) Limited which is a member of the SSE Group. The Registered Office of Airtricity Energy Supply (Northern Ireland) Limited is 83-85 Great Victoria Street Belfast Northern Ireland BT2 7AF Registered in Northern Ireland No. NI041956.

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