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Help Centre

  • Just Switched
  • Understanding Your Bill
  • Paying your Bill
  • Budget Plan
  • Meter Readings
  • 'Pay As You Go' KeyPad meter
  • Online Services
  • Account Details
  • Moving House
  • Faults and Emergencies

Just Switched - common questions

start here

  • What happens when I switch?

The full list

  • Customer Notification
  • How can I check the status of my switch?
  • Am I fully signed up yet?
  • I didn't get any official letter from Airtricity. Am I switched?
  • Do I need to cancel my direct debit with my previous supplier?
  • Do I have to send in another meter reading?
  • When does my supply actually change over?
  • When will I get my account number?
  • When will I receive my first bill?
  • Will Airtricity let me know if there's a problem with my switch?
  • How can I be sure I won't be double-billed?
  • Why am I still getting bills from my previous supplier?


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Airtricity is a trading name of Airtricity Energy Supply (Northern Ireland) Limited which is a member of the SSE Group. The Registered Office of Airtricity Energy Supply (Northern Ireland) Limited is 83-85 Great Victoria Street Belfast Northern Ireland BT2 7AF Registered in Northern Ireland No. NI041956.

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