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Help Centre

  • Just Switched
  • Understanding Your Bill
  • Paying your Bill
  • Budget Plan
  • Meter Readings
  • 'Pay As You Go' KeyPad meter
  • Online Services
  • Account Details
  • Moving House
  • Faults and Emergencies

Meter Readings - common questions

start here

  • Things you need to know about meter readings
  • Meter Reading Guide: How to read your electricity meter

The basics

  1. Is it compulsory to send in meter readings?
  2. How do I submit a meter reading?
  3. I can’t open my meter box because it's locked. How do I get a meter key?
  4. I think have a faulty meter. What should i do?
  5. Why are NIE still reading my meter if I'm an Airtricity customer?

Meter readings and your bill

  1. How do I find out how many units of electricity I used each month
  2. My meter reading was rejected. What does this mean?
  3. What is my price per unit for electricity?
  4. Why did I get an estimated bill when I submitted a reading a few days ago ?
  5. The meter reading on my bill is incorrect. What do I do?
  6. When should I submit a reading so it can be in before a bill?
  7. I just submitted a reading. When will I receive a new bill?

Meter reading reminders

  1. How do I sign up for meter reading reminders?
  2. How do I change or cancel my meter reading reminders?
  3. Why am I not receiving the reminders?


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Airtricity is a trading name of Airtricity Energy Supply (Northern Ireland) Limited which is a member of the SSE Group. The Registered Office of Airtricity Energy Supply (Northern Ireland) Limited is 83-85 Great Victoria Street Belfast Northern Ireland BT2 7AF Registered in Northern Ireland No. NI041956.

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