All Meter Readings topics

The meter reading on my bill is incorrect. What do I do?

If the meter reading on your bill is incorrect (or doesn’t match the reading on your meter) this usually means your bill was calculated on an estimated reading.

Your bill may be estimated if:

  • We didn’t receive a meter reading during your billing period
  • You submitted a reading but it was rejected by the networks

Estimating the difference

If you’re still worried about the difference between your actual meter reading and the one on your bill, here's a quick guide to work out how much your bill will be affected:

  • 30 kWh = Less than £5
  • 60 kWh = Less than £10

*Note: These are estimates, and don’t include standing charges, other taxes/fees or VAT.

When to contact us

If your meter reading is significantly different to the one on your bill you should call our Customer Service team on 0845 601 9093 at least 5 working days before your Payment Due Date. We'll cancel your direct debit (if applicable) and you won't be charged until we've resolved your query.

Tip:

Not sure about something on your bill? Get the jargon, usage, charges and meter readings explained.

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