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Help Centre

  • Just Switched
  • Understanding Your Bill
  • Paying your Bill
  • Budget Plan
  • Meter Readings
  • 'Pay As You Go' KeyPad meter
  • Online Services
  • Account Details
  • Moving House
  • Faults and Emergencies

Online Services - common questions

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  • New: My Airtricity now on your mobile

Registration and login

  1. I'm having problems logging in
  2. I have forgotten my password
  3. What email address did I sign up with?
  4. I’m having trouble registering?
  5. What if i’ve multiple properties under the one account?
  6. How long does it take to process?
  7. How do I register?
  8. Why should I register?

How to use My Airtricity

  1. How do I register for e-Billing?
  2. How do I view my bill online?
  3. I’m an e-billing customer. Can I print my bill?
  4. How do I change my email address?
  5. How do I find out my account number?

Mobile site and apps

  1. Why is my Airtricity iPhone app being upgraded?
  2. Can I still use the previous version of the iPhone app (v1.0)?
  3. Is there any difference between the website and mobile versions of My Airtricity?
  4. How do I access the old version of the website from my phone?
  5. How do I access the mobile site or download the apps?
  6. What smartphones are supported?
  7. Troubleshooting for Blackberry users


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Airtricity is a trading name of Airtricity Energy Supply (Northern Ireland) Limited which is a member of the SSE Group. The Registered Office of Airtricity Energy Supply (Northern Ireland) Limited is 83-85 Great Victoria Street Belfast Northern Ireland BT2 7AF Registered in Northern Ireland No. NI041956.

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