All 'Pay As You Go' KeyPad meter topics

What do I do if I lose my PowerCode before keying it into my meter?

If you lose your PowerCode before keying it into your meter, you can replace it by:

  • Calling our Customer service team on 0845 601 9093 with your KeyPad meter number, or
  • Visiting the Post Office, PayPoint outlet or Payzone outlet where your payment was made, bringing your KeyPad card.

Your last PowerCode will then be re-issued free of charge.

Tip:

You can buy top-ups at any Post Office, PayPoint outlet, or Payzone outlet, or by calling our Customer service team on 0845 601 9093.

Learn more about top-ups

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