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Help Centre

  • Just Switched
  • Understanding Your Bill
  • Paying your Bill
  • Budget Plan
  • Meter Readings
  • 'Pay As You Go' KeyPad meter
  • Online Services
  • Account Details
  • Moving House
  • Faults and Emergencies

Paying your Bill - common questions

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  • Ways to Pay

Paying by direct debit

  1. How do I set up a direct debit?
  2. When will my direct debit come out of my account?
  3. How do I change my direct debit details?
  4. Can I change the timing of my direct debit if it doesn't suit me?
  5. Do I get my bill before my direct debit is taken from my account?
  6. Can I temporarily suspend my direct debit?
  7. How do I cancel my direct debit?
  8. I have not received a bill but a direct debit was taken out?
  9. I don't want to pay by direct debit. What are the alternatives?
  10. I don’t have enough in my account to cover my direct debit. What can I do?

Other payment options

  1. Can I pay online?
  2. How do I set up a standing order to Airtricity?
  3. How do I pay by cheque?
  4. Does Airtricity offer pre-paid meters?
  5. What happens to my prices if I change my payment and/or billing method?

Top ups, credits and refunds

  1. What happens when my account is in credit?
  2. How do I get my security deposit refunded?
  3. How do I top up my account or pay in advance?

Problems paying your bill?

  1. What can I do if I'm having problems paying my bill?
  2. What am I charged for late or missed payments?


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Airtricity is a trading name of Airtricity Energy Supply (Northern Ireland) Limited which is a member of the SSE Group. The Registered Office of Airtricity Energy Supply (Northern Ireland) Limited is 83-85 Great Victoria Street Belfast Northern Ireland BT2 7AF Registered in Northern Ireland No. NI041956.

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