100% GREEN ELECTRICITY
Ways to pay
Pay your bill your way
If you sign up to direct debit you can still pay your bill or make extra payments using any of our available payment options, and you'll also get to you keep your direct debit discount.
Start paying your bill before you get it
You don't need to wait for a bill to begin paying it. You can make top-up payments into your account at any time, and payments received up to 5 days before the end of your billing period will appear as a credit on your bill. Payments after this will still be credited to your account within 5 days, but will be listed on your next bill.
If you pay your bills by Direct Debit, any payments you make up to 5 working days before your bill is due to be paid will be taken off your direct debit amount. Any remainder will then be charged by direct debit as normal.
We have lots of ways to pay:
- Any Post Office or selected Post Point outlets
- Selected Credit Unions
- Online through sseairtricity.com or MyBills.ie
- Your bank, including online transfer or phone banking
- Standing Order
Switching is easy
When you switch to SSE Airtricity you won't have to install a new meter or wires, and you won't have any disruptions to your supply.
Why your supply will be safe
We'll contact your supplier directly and let them know you're switching to us so you won't be disconnected at any point during your switch.
Same meters, same meter readings and same network
All energy suppliers in Ireland share the same network which is owned and operated by ESB Networks (for electricity) or Bord Gáis Networks (for gas).
ESB Networks and Bord Gáis Networks are also responsible for all meters and meter readings and will still read your meter up to four times a year once you switch. They're also the ones to contact if you lose supply or have any other type of fault or emergency.
Why SSE Airtricity?
The greener choice
At SSE Airtricity we believe in energy made better. We are Ireland’ s greenest energy provider. The energy we supply to our customers results in 31% less CO2 emissions than the average. Around one quarter of the energy we supply to our customers is green – twice that of our nearest competitor.
The trusted choice
Over 625,000 homes and businesses have made the switch to SSE Airtricity. Our parent SSE Group plc supplies around 10 million gas, electricity and home energy services customers.
The convenient choice
Access your account, make payments and view your bills 24 hours a day through My SSE Airtricity online.
The better choice
Last year, we invested over €650,000 to help local communities improve their energy efficiency.
The flexible choice
Pay your way - you can keep your direct debit discount and still use all our other payment options.
The easy choice
Switching is easy. No disruptions and no hassles - just great savings.
- Can I switch if I'm renting?
You can switch to SSE Airtricity if you're renting, as long as your property has a separate electricity and/or gas meter and the energy bills are currently in your name. If you're unsure, contact your landlord first.
- What happens if I'm on a social welfare or disability allowance?
You'll still receive your full allowance, the only difference is instead of appearing on your bill, it will be paid directly into your bank, building society or post office account.
What do I have to do?
You don’t have to do anything. Once we switch your account over to SSE Airtricity, we’ll let the Department of Social Protection know that we’re your new supplier. They will then contact you to get details of your nominated account so they can set up your payment.
Updates to the Annual Value of the Electricity and Gas Allowance - September 2011
The annual value of the Electricity Allowance will be adjusted from 2,400 units to 1,800 units effective from September 2011. You will have your rate adjusted to €35.80 per month from Tuesday 6th September 2011.
The annual value of the Gas Allowance will be adjusted from €489 to €393 effective from September 2011. You will have your rate adjusted to €32.70 per month from September 2011.
- What if I'm moving into a newly built house?
If your house or apartment is in a scheme
- Ask your builder or estate agent for your property's MPRN (for electricity) and/or GPRN (for gas)
- Call our Sales team on 1850 81 81 10 and let us know that yours is a new connection site
- You will be contacted by ESB Networks or Bord Gais Networks to arrange for your meter to be installed.
If your house is self-built
- You’ll need to contact ESB Networks or Bord Gáis Networks yourself and complete an application form for new connections.
- Call our Sales team on 1850 81 81 10 to get a meter installed and arrange for the supply of electricity and/or gas to your home
- You will be contacted by ESB Networks or Bord Gáis Networks to arrange for your meter to be installed.
We can only arrange your meter to be installed if all the work on your property has been completed to ESB Networks specifications and your Registered Gas Installer provides you with a certificate of conformance.
Before you do any work - dial before you dig
It's important to check the location of any underground gas pipes BEFORE carrying out any work on your property.
Whoever is doing the work (whether it's you, a builder or a contractor) should always dial before they dig by calling 1850 42 77 47. Bord Gáis Networks will then provide the necessary information for working safely in the vicinity of gas pipes. You can also download a safety advice booket for working in the vicinity of gas pipelines at www.bordgaisnetworks.ie.
In the event that a pipeline is damaged while work is being carried out on your property, you may be liable to pay the repair cost of the pipeline to Bord Gáis Networks.
- What happens if I have a credit balance with my current provider?
If you have a credit balance with your current provider you can switch, but you will need to contact them directly to find out what will happen to your credit balance.
- I'm a current customer, how do I add electricity or gas to my account?
Have a look at our Electricity and Gas custom plan (you may already be looking at it!) - then choose the options you want. You have a choice between:
- Paying your bills by Direct Debit or Non-Direct Debit
- Receiving your bills by email only or through the post
- Signing up to a 24 month/12 month fixed-term contract or no fixed-term contract
Once you know which options you'd like just contact our Customer Service team on 1850 81 22 20.
- Information for Critical Care Customers with electrical medical equipment
At SSE Airtricity we are aware that some of our customers may have special requirements where the continuity of their energy supply is of vital importance.
If you depend on any electrical medical equipment then please complete a Critical Care Customer Registration Form - this can be requested during sign up, or at any stage by contacting our customer service department on 1850 81 22 20.
If you request a form and do not return it within 28 days, your registration will not proceed.
- What details do I need to switch to SSE Airtricity?
You’ll need these details to switch to SSE Airtricity:
- For electricity, your new MPRN
- For gas, your new GPRN
- Bank details if you are paying by direct debit
- A current meter reading from your meter, not your last bill
Your MPRN/GPRN is linked to your property, not your account so they will change every time you move. If you've moved and are having trouble finding your new MPRN/GPRN try your landlord (if applicable) or the previous occupiers, or check for any old electricity/gas bills in your new property.
- How do I find out my MPRN or GPRN?
You can find your Meter Point Reference Number (MPRN) or Gas Point Reference Number (GPRN) on any of your past bills. Your MPRN will be 11 digits, and your GPRN will be 7 digits.
If you're moving into a new property
Your MPRN/GPRN is linked to your property, not your account - so it will change every time you move. The easiest way to find your new MPRN/GPRN is to ask your landlord (if applicable) or the previous occupiers, or see if there are any old bills around.
If you have just built a new house and are yet to be billed for electricity, you should ring:
- ESB Networks on 1850 372 757 to verify your MPRN or
- Bord Gáis Networks on 1850 200 694 to verify your GPRN.
If you've bought an apartment or house on a scheme, you should contact your builder.
If you're a current SSE Airtricity customer
You can find your MPRN/GPRN on the top right hand corner of any of your past bills. You can also find it by going to My SSE Airtricity online. Once you're logged in just:
- Click on 'Account Details' and scroll down to 'Supply address details' or
- Click on 'Billing Overview' and open any of your past PDF bills.
Can't find it?
If you've tried all of the above and still can't find your MPRN/GPRN, just contact our Customer Service team.
- My meter box is locked. How do I get a meter key?
If your meter box is locked you can request a meter key for free online.
Once you enter your details, we'll send your meter key out within 7-10 days.
- Do I have to pay a security deposit?
We ask all non-direct debit customers and all tenants to pay a security deposit. This is because you are billed in arrears i.e., for energy you've already used.
How much to I have to pay?
All homeowners not paying by direct debit are required to pay a €300 security deposit. This will be refunded in full if you switch to direct debit.
All tenants are required to pay a security deposit of:
- €200 if you are paying by direct debit
- €300 if you are not paying by direct debit
Security deposits for tenants will be refunded once your account is closed and any balance paid in full.
When do I have to pay?
Your security deposit will be invoiced either before or with your first bill; this should be within 8 to 10 weeks from the date you sign up.
- What will I be charged after my introductory rates have expired?
- What happens if I change my mind?
After you sign up you have a 7-day cooling off period (because that's the law) during which you can cancel your switch.
After this you can still switch at any time, but if you choose a fixed-term contract you may be required to pay a termination fee. You can check the terms and conditions for this product (under the Switch Now button) to find out how much this will be.
- How long do the introductory discounts last?
If you choose a fixed-term contract, the introductory discounts will last the same amount of time as the fixed-term.
If you choose a contract with no fixed term, the introductory discounts will be applied from the date that SSE Airtricity is registered as your supplier and will continue for a period of one (1) calendar year from that date.
- What is debt-flagging and why has it been introduced?
Debt-flagging is a new code of practice which has been introduced by the Commission for Energy Regulation (CER) to reduce the number of energy customers changing suppliers to avoid debt & disconnection in both the business & domestic markets.
It applies to all energy suppliers in the Republic of Ireland.
- When is debt-flagging applied?
Debt flagging will be used if you try to switch electricity or gas suppliers when you have outstanding overdue payments which are:
- More than or equal to €250
- More than 60 days overdue*
These guidelines are set by the CER. Debt-flagging will not apply to large business customers.
If you're renting and you move into a new property and want to change suppliers, you can't be debt-flagged based on the debt of a previous tenant.
If you have a dual fuel account, your current supplier can only raise a flag on your electricity &/or gas account where there is an overdue payment in line with the levels set by the CER above.
*60 days overdue means the number of days after the date at which the bills states that payment is due by. ‘Days’ are taken to mean calendar days unless otherwise specified.
- How will I know if I have been debt-flagged? What should I do?
If your current supplier has raised a debt-flag against you when you applied to switch us, you will receive a letter from us within 5 working days to inform you we are rejecting your application for debt-flagging reasons.
You should make contact with your current supplier to discuss the status of your account and how to clear any outstanding overdue payments.
Once your account is in the clear, you can re-apply to switch to SSE Airtricity.
- What if I have been debt-flagged in error?
You should make contact with your current supplier to discuss the status of your account. Once you have addressed any issues and have confirmed that your account is paid up-to-date, you can re-apply to switch to SSE Airtricity.
100% green electricity
- Paying by Direct Debit
- Receiving bills by email
- No fixed contract
Sign Up Today
Call 1850 81 81 10
Monday to Friday 8:00am - 8:00pm
Saturdays 9:00am - 6:00pm
Just ask us
- 1850 81 81 10
Product Terms & Conditions
1. Unit rates and charges may vary from time to time.
2. 100% of the electricity supplied to you is from renewable sources (electricity generated from non-fossil and renewable sources).
3. Except as amended by these “SSE Airtricity Green” Terms and Conditions, SSE Airtricity’s General Terms and Conditions for the Supply of electricity and/or gas by SSE Airtricity Limited to domestic premises in the Republic of Ireland apply.
General Terms and Conditions
What is the SSE Airtricity Budget Plan?
The SSE Airtricity Budget Plan spreads your energy costs for the next year across 12 equal monthly payments.
What it means for you:
You can spread your annual energy costs across 12 months
Monthly bills let you keep better track of your energy usage
All payments are made automatically by direct debit
Peace of mind
No more guessing how much you need to pay and no large winter bills
How it works
Your payments will come out automatically each month by direct debit.
Every four months we'll review your monthly payment amount against your energy usage to make sure it's correct. If it changes we'll always notify you first.
Each month you'll get a statement showing your recent payments, your energy use and costs, and account balance.
Submit meter readings
To help us accurately record your energy use, you can submit regular meter readings. These will help us correctly adjust your account when we review it every four months.